yunani Account & Payment FAQ

We require two documents for KYC verification: a government-issued photo ID and proof of address. Your photo ID must be valid (passport, national ID card, or driver's license) and clearly show your full name, date of birth, and expiration date. Proof of address must be dated within three months and include your name and full address—utility bills, bank statements, lease agreements, and official correspondence all qualify.

Upload both documents through your account dashboard in the verification section. We review submissions within 24 hours during business hours. Once verified, your account remains permanently flagged, and you will not need to resubmit documents for future withdrawals. This verification is mandatory before your first withdrawal and protects both you and our platform against fraud and money-laundering risk.

Click the "Forgot your password?" link on the login page. Enter your username or registered email address, and we send a secure password reset link to your email within subject to verification. Click the link in your email and create a new password. The link remains valid for 24 hours. If you do not receive the email, check your spam folder or contact our support team.

If you cannot access your registered email, our support team can verify your identity using your registered mobile number and government ID. We can reset your password and restore account access within one business day. Contact us via live chat, email, or phone during business hours.

Change your password immediately and contact our support team via live chat, email, or phone. Provide your username and a description of any suspicious activity you noticed. Our team responds within two hours during business hours and can review your account activity, freeze suspicious transactions, and help restore full access within one business day.

We secure all accounts using industry-standard encryption and multi-factor authentication options. Never share your password, username, or recovery email with anyone. If you have shared your credentials with a third party, we recommend you change your password as soon as possible and enable additional security measures through your account settings.

We do not charge fees on deposits or withdrawals. Any costs associated with your transaction are determined solely by your payment provider—your bank, DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet. These fees, if any, are transparent before you confirm the transaction, and you can see the exact amount you will receive or send.

Deposits via e-wallets and mobile banking typically credit instantly. Bank transfers may take one to three business days depending on your financial institution's processing schedule. If a deposit remains pending beyond this window, contact your bank directly. For withdrawal issues, reach out to our support team and we will liaise with your payment provider on your behalf.

Withdrawals are processed to your original payment method within one to three business days. This timeframe depends on your bank or payment provider's clearing schedule. During peak periods such as Idul Fitri, Idul Adha, or Imlek, banking networks may experience congestion, which can extend processing times. Requests submitted on weekends or public holidays are queued for processing on the next business day.

Once we send your withdrawal to your payment provider, you can track its status in your account history. If a withdrawal remains pending beyond three business days, contact our support team with your withdrawal reference number. We escalate the request to your payment provider and provide status updates within 24 hours.

Yes, we support direct bank transfers from local payment, online payment, e-wallet, and mobile banking. During deposit, select "Bank Transfer" and choose your bank. We provide you with our receiving account details and a unique reference number. Transfer the funds to that account and include the reference number in your transaction description so we can match your deposit to your yunani account automatically.

Bank transfers typically credit within one to three business days. If your transfer does not appear in your account within this timeframe, provide our support team with your bank confirmation receipt and the reference number you used. We can investigate with your bank and credit your account accordingly. We do not charge fees for bank transfers; any costs are determined by your bank.

Yes, mobile banking, local payment, and online payment are among our most popular deposit methods. Select your preferred e-wallet during checkout, and we generate a payment link or QR code. Authorize the transaction in your e-wallet app, and your yunani balance updates instantly. The same process applies to e-wallet, mobile banking, and local payment. All e-wallet deposits are instant and carry no fees from our side.

E-wallet deposits are available 24 hours a day, including weekends and public holidays. If your e-wallet authorization fails, check that you have sufficient balance and that your app is up to date. If problems persist, contact your e-wallet provider or reach out to our support team. We can help troubleshoot the issue and suggest alternative payment methods such as direct bank transfer.

We offer demo mode for most slot games and some live-dealer tables, allowing you to explore game mechanics without using real money. Log into your account, navigate to a game's detail page, and select "Play Demo" if available. Demo play uses virtual credits with no real-money wagering. Your demo balance resets when you close the game or navigate away from the page.

Demo mode is useful for learning game rules, payout structures, and feature mechanics before playing with real funds. However, demo play does not replicate real-money odds or variance exactly. Live-dealer tables do not offer demo mode but provide detailed rule guides and video tutorials accessible from the game lobby. If you have questions about specific game mechanics, our support team can explain paylines, bonus features, and house edge information within two hours.

Our loyalty tier programme rewards sustained engagement on our platform. As you play games and place wagers, you earn loyalty points. These points accumulate toward higher tier levels, which unlock bonus offers, exclusive promotions, and accelerated reward redemption. Your tier is reset monthly, so you can progress through levels each calendar month.

Specific tier benefits and point-earning rates are displayed in your account under "Loyalty Programme" or "Rewards." Your current tier, points balance, and progress toward the next level are visible at all times. Rewards can typically be redeemed for bonus credit, free spins, or cashback offers. Exact redemption rates and benefits vary; check your account for the most current tier structure and promotional terms.

You can contact our support team by email; we respond within two hours during business hours (Monday to Friday, 9 AM to 6 PM local time). Include your username, account email, and a detailed description of your question or issue. Our team reviews your message in order and provides a comprehensive answer or escalates your case to a specialist if needed.

For faster assistance, use our live chat feature available in your account or through the help icon on our website. Live chat typically responds within subject to verification during business hours. For account emergencies such as unauthorized access or stuck withdrawals, phone support is also available. Email is best for non-urgent policy questions, account history requests, or detailed technical feedback.

To request deletion of your personal data and account closure, contact our support team via email, live chat, or phone. Include your username and provide a reason for closure if you wish. We acknowledge data-deletion requests within 48 hours and begin the closure process. Your account will be deactivated immediately, preventing login and future transactions.

Personal data is deleted according to our retention schedule, typically within 30 days of closure, except where we are required to retain records for legal or regulatory compliance (such as KYC documents, which we keep for a minimum of two years). After deletion, you cannot recover your account or transaction history. If you later wish to rejoin, you must create a new account with a different username and email address.

Our services are available only where local law permits. We do not offer our services in jurisdictions where online gaming is prohibited. Users in Jakarta, Surabaya, Bandung, Medan, Semarang, and other regions of Indonesia where local law does not restrict online gaming may access our platform. However, you are responsible for verifying that your local jurisdiction permits access and use of our services.

We reserve the right to restrict, suspend, or terminate access from any jurisdiction at any time if we determine that continued service violates local law. If you are unsure about your jurisdiction's legal position on online gaming, consult local authorities or legal counsel before creating an account. By accessing yunani, you confirm that you have verified your jurisdiction's laws and accept full responsibility for compliance.