How to contact yunani customer support
We offer three primary contact channels: live chat within the app, email support, and phone contact. Live chat is the fastest option for urgent issues—our team typically responds within subject to verification during business hours. Email support is ideal for detailed questions or issues requiring documentation; we respond within two hours on weekdays. Phone support is available for account emergencies or complex issues that benefit from real-time conversation.
To access live chat on yunani, open the app and tap the Support icon in your account menu. A chat window opens, and you can describe your issue in English or Indonesian. Our system assigns your chat to the next available agent. If all agents are busy, you receive an estimated wait time and the option to leave a message for callback.
Email support is available at [email protected]. Include your account email, a clear description of your issue, and any relevant details (transaction ID, game name, error message). Our team reviews your email and responds with a solution or next steps within two hours on weekdays and within four hours on weekends.
Phone support is available during standard business hours. You can find the phone number in the Support section of the app. When you call, have your account email and a brief description of your issue ready. Our team will verify your identity before discussing account details.
Response times vary by channel and time of day
Live chat is fastest during peak hours (6 PM–11 PM Jakarta time). Email and phone support follow standard business hours. For urgent issues outside business hours, live chat may have longer wait times.
Common issues we resolve
Our support team handles deposit and withdrawal problems, account access issues, payment method verification, and game rule questions. We also assist with account recovery if you forget your password or lose access to your registered email.
For technical issues—such as a dropped connection during a live table session or a missing bet confirmation—we investigate using your session ID and account logs. If we identify a platform error, we credit your account accordingly.
Account verification and identity questions
Before your first withdrawal on yunani, we require identity verification. This process protects your account and ensures compliance with local regulations. We ask for a photo ID (KTP, passport, or driver's license) and proof of address (utility bill, bank statement, or government letter dated within the last three months).
Our support team guides you through the document upload process. You can submit documents through the app's Account section or email them to [email protected]. Our verification team reviews submissions within one business day. If a document is unclear or incomplete, we contact you with specific feedback and request a resubmission.
Once verified, you can withdraw freely without re-submitting documents. If your circumstances change—such as a name change or address change—contact our support team to update your account information.
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Prepare your documentsStep 1
Gather a clear photo of your ID and a recent proof of address. Ensure all text is legible and the document is not expired.
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Upload through the appStep 2
Navigate to Account > Verification and follow the upload prompts. You can submit photos directly from your phone camera or gallery.
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Wait for reviewStep 3
Our team reviews your documents within one business day. You receive a notification once verification is complete.
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Withdraw freelyStep 4
Once verified, you can request withdrawals to your preferred payment method without additional verification steps.
Payment and withdrawal support
Our support team troubleshoots deposit and withdrawal issues across all payment methods: e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and bank transfers (local payment, online payment, e-wallet, mobile banking). If a deposit fails to appear in your yunani balance, we investigate the transaction status with your payment provider and either credit your account or guide you through resubmission.
Withdrawal requests typically process within one to three business days, depending on your bank or e-wallet provider. If a withdrawal is delayed beyond this window, contact our support team with your withdrawal request ID. We can check the status with your bank and escalate if needed.
If you experience a failed deposit, check your bank or e-wallet app to confirm whether the transaction was deducted from your account. If the money left your account but did not appear on yunani, our support team can trace the transaction and credit your account. Provide your transaction ID or receipt number to speed up the process.
Game rules and technical support
Our support team answers questions about live-dealer table rules, slot game mechanics, and sportsbook market definitions. If you are unsure how a particular bet works or what a game outcome means, contact us and we will clarify. We also provide guidance on table selection, stake levels, and how to navigate the app interface.
For technical issues—such as a frozen table feed, a missing bet confirmation, or an app crash—describe the issue in detail and include your session ID if available. Our technical team investigates using your account logs and the session data. If we identify a platform error that affected your account, we credit your account accordingly.
If you experience a connection drop during a live table session, our app automatically reconnects you. Your session state is preserved, so you can resume play without losing your stake or missing results. If reconnection fails, contact support with your session ID and we will investigate.
Self-service resources within yunani
Before contacting support, check the FAQ section within the app. It covers common questions about deposits, withdrawals, account verification, game rules, and app navigation. Most players find answers there without needing to contact our team.
The app also displays your transaction history, account balance, and recent support tickets. You can review past deposits and withdrawals, check verification status, and track the progress of any open support requests. This self-service visibility reduces the need for follow-up contact.